You are strongly advised to read and understand with the following Returns Policy carefully.
This is also to safeguard our interest and business in providing better services and importing more exclusive products to cater to our customers' interest especially you, our valued customer.
Please read the following notes before asking for Refund or Exchange:
If the item(s) you want to return or exchange is/are not because of the above-mentioned reasons:
If you have questions, you can contact one of our customer care representatives who will be happy to talk you through our returns procedure, simply email us at firstname.lastname@example.org
Truly Muslimah accepts returns and exchanges requests made within 7 days from when the order has been received by you. Returns received after the 7 day period and up to 14 days will only be accepted at the discretion of Truly Muslimah.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
Truly Muslimah is not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.
Exchanges are subject to stock availability, and if a different product is desired you will need to place this as a new order.
Please refer to the Returns policy above for how to make an exchange.
During our sale clearance, products marked as SALE cannot be returned or exchanged.