FAQS

 
e-Mail: infotrulymuslimah@gmail.com

 
861 Woodlands
    Street 83 Singapore 730861

 
Free standard
  shipping on all local orders

 
Support for over
  24h, every day.

FaQs. General Information

How do I make a purchase?

Click on the product image to open up additional information about it. Then select your size and click on the 'ADD TO CART' button to pay for it. You can still continue browsing the online store or directly go to the basket to review and amend the contents of your basket or to complete your order. You will need to register your personal details with us before your order can be processed. Before confirming your order you will be asked to review and amend your order details on the BASKET menu.

Can I place an order over the telephone, DM or messenger?

Sorry, we only accept orders through the website

What if an item is out of stock?

All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

Can I add items to an existing order?

It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.

Do I need an account to place an order online?

No you don't need to have an account to place an order

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. We aim to dispatch all orders within 3 working days subject to credit clearance and address verification.

What happens if I notice that my personal details are incorrect after I have completed the ordering process?

If you realise your personal details are incorrect once you have completed the ordering process please email our customer service team at infotrulymuslimah@gmail.com, ensuring you include your order number. We can not guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

Do you do Pre-Order/Made to Order?

No we don't do Pre-Order/Made to Order

What form of payment do you accept?

- Paypal - Credit Card - Bank Transfer/Paynow

Where do you ship?

We ship to:

Asia: Singapore, Malaysia, Indonesia, Brunei

Oceania: Australia & New Zealand

North America: USA & Canada

Europe: United Kingdom, Albania, Andorra, Armenia, Belgium, Bulgaria, Bosnia & Herzegovina, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Faroe Islands, France, Finland, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City

Can I self pickup?

Yes you can. Simply choose self pickup and send us a Whatsapp to arrange for contactless collection (Singapore Only)

When can I get my item(s)?

We send out your purchases on every Monday & Thursday

Singapore
Normal Mail: 3- 5 days
Courier: 2-4 days
Self Pickup: 24 hours after payment received

Malaysia
Klang Valley: 2-4 days
Peninsula: 4-6 days
Sabah: 4-9 days
Sarawak: 4-9 days

Indonesia
Jabodatek: 3-6 days
Java: 4-9 days
Others: 4-13 days

Brunei
Brunei: 2-7 days

North America
Usa & Canada: 2-5 days

Europe
Rest of Europe: 2-5 days

Please Note

Days are in Business Days. Truly Muslimah does not ship or conduct business during weekends.

Not all services are available for each product type and all delivery time frames are estimates.

Actual delivery time frames may vary due to weather, service delays, holidays etc.

International orders may be subject to customs charges.

How do I make a purchase?

Click on the product image to open up additional information about it. Then select your color and click on the 'ADD TO CART' button to pay for it.

You can still continue browsing the online store or directly go to the basket to review and amend the contents of your basket or to complete your order.

You will need to register your personal details with us before your order can be processed. Before confirming your order you will be asked to review and amend your order details on the BASKET menu.

Can I place an order over the telephone, DM or messenger?

Sorry, we only accept orders through the website

Do I need an account to place an order online?

No you don't need to have an account to place an order

What if an item is out of stock?

All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order.

If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.

Once an item is sold out it will be taken off the website at the earliest opportunity.

Can I add items to an existing order?

It is not always possible to combine orders or add items to an existing order.

You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.

Do I need an account to place an order online?

No you don't need to have an account to place an order

What happens if I notice that my personal details are incorrect after I have completed the ordering process?

If you realise your personal details are incorrect once you have completed the ordering process please DM us through Instagram, Message us through Facebook or email our customer service team at infotrulymuslimah@gmail.com, ensuring you include your order number.

We can not guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

What if an item is out of stock?

All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order.

If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. We aim to dispatch all orders within 3 working days subject to credit clearance and address verification.

What form of payment do you accept?

We accept Paypal, Credit Card, Apple Pay, Google Pay & Paynow

What is Truly Muslimah terms & conditions?

1. USING OUR WEBSITE

1.1 Terms & Conditions of Website

1.1.1 By accessing and continuing to use and access the Truly Muslimah website at truly-muslimah@shopify.com and any extensions thereof ("Website") and the products and services available through this Website (collectively, the "Services") you agree to these terms which shall be effective as soon as you access the Website. These Terms and Conditions are a legally binding contract between you and Truly Muslimah. If you do not agree to these terms and conditions then you must not access or use the Website and Services, you should leave the Website and cease use of the Website and Services immediately.

1.1.2 We may change these terms and conditions from time to time and so it is your responsibility to check these terms and conditions regularly. Your continuing use of the Website will demonstrate your acceptance of the amended terms and conditions. If you do not agree to the changes then you should stop using the Website immediately.

1.2 Registration

1.2.1 Before you can access or use some parts of the Website and Services, you will be required to register with us. When you register with us you confirm your acceptance of these terms and you are also confirming to us that:
(a)you are at least 18 years old and/or capable of forming legally binding contracts under applicable laws;
(b)the information which you provide when you register is true, accurate and complete;
(c)you will keep such information up to date; and
(d)these terms apply to you and you accept them fully.

1.2.2 We reserve the absolute right to refuse your application to register and to cancel your registration for the Website and/or the Services for any reasons whatsoever at our sole discretion at any time.

1.2.3 You are solely responsible for all use of your login details including, without limitation, your e-mail and password and for protecting their confidentiality. Your e-mail and password must not be offensive or vulgar words. You must not share these details with anyone or allow anyone to use your login details. You must immediately notify us of any unauthorised use of or access to your login details. Any activity under or in connection with your login details will be your responsibility, unless you have informed us in advance that your login details are being used without your authorisation and such communication has been acknowledged by us. We shall not be liable for any loss or damages suffered by you in relation to the use of your account.

1.2.4 You will not impersonate any person or entity or to use a false name or a name that you are not authorized to use. You agree not to falsely or inaccurately suggest or indicate any connection, affiliation or relationship with any person or entity and any creation of multiple accounts is an express breach of the Terms & Conditions of this Website.

1.2.5 You will not carry out any activity in relation to the Website or the Services which would or may be considered a criminal offence or give rise to any civil liability or infringe any rights of any third party or which may cause us to face any such liability and nor will you cause or encourage or procure any other person to do so.

1.2.6 When accessing and using this Website and/or the Services you shall comply with all applicable laws and regulations in the country from which you access them and will not do anything which is unlawful.

1.3 Restriction of Access

1.3.1 We will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, we may restrict access to either some or all parts of this Website and we shall have the right to restrict access to the Website and/or the services at our sole discretion at any time to any registered or non-registered users.

1.3.2 Truly Muslimah does not guarantee continuous, uninterrupted or secure access to any part of Website. The operation of our Website may at any time, with or without prior notice, be temporarily suspended or interrupted for any reasons whatsoever, including but not limited to technical maintenance works (whether routine or non-routine), server or error correction, upgrade or other changes, or for any interference or other factors outside of our control. Truly Muslimah does not ensure that any files or other data downloaded from the Website are free from viruses, malware, trojan horses and other harmful pro-active systems.

1.3.3 Truly Muslimah provides a variety of payment features for the user's comfort and shall endeavour to ensure timely processing of your payment. Where payments involve transfer via online bank accounts and/or involve debit cards and/or credit cards, Truly Muslimah cannot guarantee and makes no representations or warranties as to how long it will take to process the payment as the payment features may be provided by third parties and there are many factors beyond Truly Muslimah's control.

1.4 Applicable Policies

1.4.1 These Terms and Conditions shall be read together with the Privacy Policy and any other policies which may be added to the Website from time to time.

1.4.2 There may be additional terms and conditions that will apply to the purchase of products and to specific portions or features of the Website. This may include promotions, contents or other similar features, all of which terms are made a part of these Terms and Conditions by this reference.

2. TRANSACTIONS AND CONTRACT

2.1 Formation of Contract

2.1.1 When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Placing a product in your cart will also not constitute acceptance of your order or even after checkout of your order.

2.1.2 A contract between Truly Muslimah and you for the purchase of the products will only be formed when we send you an email notification that your order has been accepted and the transaction is complete

2.2 Title & Risk of Products

2.2.1 Once a contract is formed, the full legal and beneficial title (ownership) in a product shall transfer to you upon Truly Muslimah receiving the full payment of the product in full and after shipping out the product. Thereafter the risk and responsibility shall remain with you. For the avoidance of doubt, Truly Muslimaht reserve all rights to absolutely decline any transaction without stating any reasons whatsoever.2.2.2 Since Truly Muslimah engages third parties to deliver your products, you acknowledge that you are fully assuming all risks in relation to any purchase transactions done while using the Website. You acknowledge that you are also assuming the risks or liability or harm of any kind in connection with subsequent activity of any kind relating to the products, which includes but shall not be limited to any risks in relation to the delivery of the products or services.

2.2.3 Truly Muslimah shall not be responsible or be held liable for any losses, damages, demands, claims, errors, inaccuracies, business disruptions, delays in delivery of the products or costs incurred of any kind that may arise in connection with or as a result of any such risks.

2.3 Currency Conversion & Other Charges

2.3.1 The Website offers a choice to make payment of our Products in several currencies depending on the location you accesspre-selected website view accessed by you on our Website from.

2.3.2 You may be charged an additional fee by your bank or credit card provider for any currency conversion applicable if you opt to pay in a currency that is not offered as an option on the Website. Truly Muslimah has no control over these fees.

3. PRODUCTS

3.1 Product Descriptions

3.1.1 All products featured on this Website may be subject to change. Each product on this Website has a product information (detail and description), product measurement and price associated to it in addition to other details mostly provided by third party brands. We do not guarantee that any information (in particular product details, descriptions and prices) are always 100% correct at the time of purchase.

3.1.2 If the Product you receive is different from what has been described on this Website or if the Product is not of a satisfactory quality and you are unhappy with it, please return the product in unused condition with all tags intact. Refer to our returns policy HERE.

3.2 Pricing Policy

3.2.1 Prices quoted on our Website are correct at time of publishing but we reserve the right to vary them up or down for any reason whatsoever.

3.2.2 Despite our best efforts, it is possible that some of the prices on our Website, in stores, or in official Truly Muslimah publications (such as emails, catalogues etc) are incorrect. If this happens, we will, at our discretion, contact you for instructions or confirmation of the correct price, before dispatch or cancel your order and notify you.

3.2.3 We are under no obligation to honour any price quoted on our Website.

3.3 Product Availability

We make every effort to ensure that the products featured on our website are available and in stock, but there may be occasions where certain items might be temporarily out-of-stock. If a product is unavailable at the time of order, we may send an alternative item to you (upon your approval) or offer you a refund.

3.4 Product Sizing

Sizes and measurements quoted are approximate only and are listed as a guide. The actual size and measurements of the products may vary. If the size and measurement of a product is not as described or if the product itself is not as described, please return the product in unused condition with all tags intact. Refer to our Returns Policy.

3.5 Custom

Please note that you are responsible for all charges that relate to customs or duty that may be applied in certain countries. Truly Muslimah takes no responsibility for these charges or for any delays in your receiving any goods owing to customs' intervention.

4. LIMITATION OF LIABILITY & DISCLAIMER

4.1 Limitation of Liability

4.1.1 Subject to the paragraph below, if either you or Truly Muslimah fails to comply with these Terms and Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms and Conditions.

4.2.2 We shall not be liable for any special, direct, indirect, incidental, punitive, aggravated, exemplary or consequential damages or any damages whatsoever that result from our failure to comply with these Terms and Conditions including, but not limited to, losses that fall into the following categories:

(a)loss of income or revenue;

(b)loss of business;

(c)loss of anticipated savings;

(d)loss of data; or

(e)any waste of time, energy or effort expended.

4.2 Indemnification

4.2.1 You agree to release, defend, protect, indemnify and hold Truly Muslimah, our affiliates, and our officers, directors, shareholders, agents, and employees harmless from any and all demands, claims, losses, damages, expenses or other liabilities which may arise from your use of the Website or Services or from your breach of any of these Terms and Conditions.

4.2.2 In addition, you agree to release, defend, protect, indemnify and hold Truly Muslimah, our affiliates, and our officers, directors, shareholders, agents, and employees harmless from any and all demands, claims, costs, losses, penalties, damages, expenses or other liabilities of any nature, arising in any manner out of your acts, omissions or negligence whether in tort, contract or otherwise.

4.3 Release

Truly Muslimah shall not be responsible for disputes between one or more users, or an outside party. If, by the use of the Website and/or Services you have a dispute with another user, you hereby acknowledge and agree to hold Truly Muslimah, our affiliates, officers, directors, shareholders, agents, and employees harmless and agree to release Truly Muslimah from any and all claims, demands and damages of any kind and nature arising from or in connection with such dispute.

5. BREACH OF TERMS & TERMINATION

5.1 Breach Of Terms by User

5.1.1 Truly Muslimah reserves the absolute right, in its sole discretion, to immediately suspend or terminate your account and/or access to the Truly Muslimah Website and the Services with or without any prior notification:

  1. if you have breached any of the Terms and Conditions; or
  2. where Truly Muslimah has reasonable grounds to believe that you are in breach of any of the Terms and Conditions, including any anticipatory breach where Truly Muslimah reasonably believes that a breach will be committed by you.

5.1.2 Notwithstanding anything to the contrary in these Terms and Conditions, you would also be deemed to be in breach of these Terms and Conditions if:

  1. Truly Muslimah has reasonable grounds to suspect that you have used a stolen credit card or utilised a cloned credit card or other false or misleading information in any transaction with a counter party;
  2. Truly Muslimah has reasonable grounds to suspect that any information provided by you is not complete, outdated, untrue, false, inaccurate or misleading;
  3. Truly Muslimah has reasonable grounds to believe that your act or omission may cause financial loss or legal liability to the Website or our affiliates, other users or third parties; or
  4. upon receipt of a complaint or claim from any third party and where Truly Muslimah has reasonable grounds to believe that you have breached these Terms and Conditions.

5.2 Consequences of User's Breach

5.2.1 In the event of any breach by you of these Terms and Conditions, Truly Muslimah reserves the right to suspend and/or terminate your user account and/or access to the Website with or without notice to you.

5.2.2 Truly Muslimah also has the absolute right to restrict, ban or refuse any and all current or future use of the Truly Muslimah Website and any of the Services that may be provided by Truly Muslimah.

5.2.3 Upon suspension or termination, your right to use the features on the Website shall immediately cease and Truly Muslimah reserves the right to remove or delete your information that is available with Truly Muslimah, including but not limited to all of your login and account information.

5.2.4 Your right to use the Website immediately ceases upon termination or suspension of your account. You acknowledge and hereby agree that we may immediately deactivate or delete your account and all related information and files in your account and/or prevent any further access to such files or the Website.

5.2.5 Truly Muslimah shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension of your user account or any other actions taken by Truly Muslimah in connection with such account termination or suspension.

6. INTELLECTUAL PROPERTY

6.1 Right of Use

6.1.1 All content included on our Website including but not limited to the web site design, photographs, images, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are either our property or that of third parties and are protected by Singapore and international copyright laws.

6.1.2 All software used on this site is either our property or that of our contractors and/or suppliers and is protected by Singapore and international copyright laws.

6.1.3 Permission is granted to electronically copy and to print in hard copy portions of this Website for the purposes of placing an order with us and using this Website as a shopping resource only. Any other use of materials on this Website including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without our prior written permission is strictly prohibited.

6.2 Restriction of Use

6.2.1 Truly Muslimah's copyright, trademarks, logos, business name, domain name and rights in trademarks and all other intellectual property rights may not be used, including without limitation as part of trademarks and/or as part of similar domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion. The names of actual companies and products mentioned herein may be the trademarks or intellectual properties of their respective owners.

6.2.2 All of Truly Muslimah's rights and remedies are expressly reserved as they exist under the applicable laws.

7. GOVERNING LAW AND JURISDICTION

Any disputes arising from use of this website will be governed by and construed in accordance with Singapore Law and will be subject to the exclusive jurisdiction of the Malaysian Courts.

8. GENERAL

8.1 Entire Agreement

The Terms and Conditions, including all of the policies applicable by the Terms and Conditions, constitute the entire agreement between Truly Muslimah and you with respect to the use of the Website and Services and supersede any other agreement between Truly Muslimah and you with respect to the Website and/or Services.

8.2 No Waiver

8.2.1 Any failure or delay by Truly Muslimah in enforcing or partially enforcing any provision of these Terms and Conditions will not be construed as a waiver of any of our rights under these Terms and Conditions.

8.2.2 Any waiver by us of any breach of, or any default under, any provision of these Terms and Conditions by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of these Terms and Conditions.

8.3 Severability

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the Term or Terms in question shall not be affected.

8.4 Agreement Survives Termination

All provisions in these Terms and Conditions which by their nature are intended to survive expiration or termination shall survive any expiration or termination of the contract between Truly Muslimah and you.

8.5 3rd Party Rights

A person who is not a party to these Terms and Conditions shall have no right or remedy to enforce any term of these Terms and Conditions and nothing herein shall be construed to grant any such person any rights or remedies to enforce these Terms and Conditions against Truly Muslimah.

What is Truly Muslimah privacy policy?

The purpose of this document is to inform you of how Truly Muslimah manages, collects, uses and discloses your Personal Data, which is subject to the Singapore Personal Data Protection Act (No. 26 of 2012) (“the Act”).

When you submit information to us, or sign up as a customer on our website to purchase, view or otherwise surf any of the products or services offered by us, you agree and consent to Truly Muslimah as well as their respective representatives and/or agents collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Personal Data Protection Policy.

This Personal Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to Truly Muslimah in respect of your Personal Data.

Truly Muslimah may update this Personal Data Protection Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Personal Data Protection Policy as updated from time to time on our website.


Personal Data

In this Personal Data Protection Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Examples of such Personal Data you may provide to us include your name, telephone numbers, mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

Collection of Personal Data

Generally, Truly Muslimah collects Personal Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties, or from publicly available sources or through our website in the following ways:

  1. when you submit a form for registering as a customer on our website or any other forms relating to any of our Products and Services
  2. when you interact with our customer service team, for example, via telephone calls, letters, face-to-face meetings and emails
  3. when you use some of our services, for example, websites and apps including establishing any online accounts with us
  4. when you request that we contact you, be included in an email or other mailing list
  5. when you respond to our promotions, initiatives or to any request for additional Personal Data
  6. when you are contacted by, and respond to, our marketing representatives and customer service team
  7. when we receive references from business partners and third parties, for example, where you have been referred by them
  8. when you submit your Personal Data to us for any other reasons.

When you browse our website, you generally do so anonymously but please see paragraph 7 below on cookies

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.

Purposes for the Collection, Use and Disclosure of Personal Data

Truly Muslimah collects, may use and disclose your Personal Data for the following purposes:

  1. responding to your queries and requests;
  2. managing the administrative and business operations of Truly Muslimah and complying with internal policies and procedures;
  3. facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
  4. matching any Personal Data held which relates to you for any of the purposes listed herein;
  5. resolving complaints and handling requests and enquiries;
  6. preventing, detecting and investigating crime and analyzing and managing commercial risks;
  7. providing media announcements and responses;
  8. monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
  9. organising promotional events;
  10. legal purposes (including but not limited to obtaining legal advice and dispute resolution);
  11. conducting investigations relating to disputes, billing or fraud;
  12. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Truly Muslimah (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and
  13. purposes which are reasonably related to the aforesaid.

Where permitted under the Act:

  1. Truly Muslimah may also collect, use and disclose your Personal Data for the following “Additional Purposes”:
    1. analytics and tracking,
    2. conducting market research and surveys to enable us to understand and determine customer location, preferences and demographics to develop special offers and marketing programmes in relation to Truly Muslimah's Products and Services, and to improve our service delivery and your customer experience;
    3. providing additional Products and Services and benefits to you, including promotions, loyalty and reward programmes from Truly Muslimah;
    4. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of Products and Services by Truly Muslimah.
    5. administering contests, competitions and marketing campaigns.
    6. communicating to you advertisements involving details of our Products and Services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you (including but not limited to upselling, cross selling and online marketing);
    7. organising promotional events and corporate social responsibility projects; and
    8. purposes which are reasonably related to the aforesaid.

      In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for Truly Muslimah Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by Truly Muslimah.

If you have provided your Singapore telephone numbers Truly Muslimah may contact you using such Singapore telephone numbers (including via voice calls, sms, fax or other means) with information about our Products and Services or those products and services offered by our preferred partners (including discounts, flash sales and special offers).

In relation to particular Products and Services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

When you shop on Truly Muslimah’s website, we may send you promotional/marketing material via mail along with your order package.

Disclosure of Personal Data

Truly Muslimah will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following:

  1. Truly Muslimah’s related corporations and employees to provide content, Products and Services to you, address your questions and requests in relation to your customer accounts, subscription and billing or order arrangements with us as well as our Products and Services, to activate, deactivate, install, maintain and operate our systems and/or services;
    companies providing services relating to insurance and consultancy to Truly Muslimah;
  2. agents, contractors or third party service providers who provide operational services to Truly Muslimah, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security or other services to Truly Muslimah;
  3. vendors or third party service providers in connection with marketing promotions and services offered by Truly Muslimah or its preferred partners;
  4. commercial shops and retailers in relation to providing rewards and benefits;
  5. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies;
  6. our professional advisers such as auditors and lawyers;
  7. relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and
  8. any other party to whom you authorise us to disclose your Personal Data to.

A cookie is a small piece of information that is placed on your computer when you visit certain websites. Most websites like ours use cookies to enhance your online experience.

Truly Muslimah uses cookies on its websites for the following purposes:

  1. enabling certain features and functions on our websites, eg. remembering your user-id, browsing and other service preferences
  2. building up a profile of how you and other users use the website
  3. improving the efficiency of our website
  4. administering services to you and to advertisers; and
  5. establishing usage statistics


Most internet browsers provide you the option of turning off the processing of cookies (please see the “help” section of your browser), but this may result in the loss of functionality, restrict your use of the website and/or delay or affect the way in which it operates.

Advertisements on the Truly Muslimah website may be provided by third party advertisers and their agencies. These may generate cookies to track how many people have seen a particular advertisement (or use the services of third parties to do this), and to track how many people have seen it more than once. Truly Muslimah does not control these third parties and their cookie policies and if you have questions about their cookie policies, please contact Truly Muslimah and we will try our best to assist by providing you information about these third party advertising agencies.

Truly Muslimah is not responsible for the Personal Data policies (including Personal Data protection and cookies), content or security of any third party websites linked to the Truly Muslimah website.

Contacting Us

For any questions relating to your Personal Data or about our Privacy Policy, you may contact our Data Privacy Officer at info@truly-muslimah.shopify.com

Governing Law

This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.

What is your return & exchange policy?

You are strongly advised to read and understand with the following Returns Policy carefully.

This is also to safeguard our interest and business in providing better services and importing more exclusive products to cater to our customers' interest especially you, our valued customer.

Please read the following notes before asking for Refund or Exchange:

Please do note colours may be affected by lighting or variation of colours on your monitor screen and catalogues uploaded. Description provided are mainly from suppliers, if the item arrives not 100% as per description, we will not be liable.

Please allow 2-3cm discrepancies for the measurements stated due to different production batches/ways of measurement.

We are not responsible or liable if the item(s) colour runs or shrink after washing and no refund or exchange will be entertained. Item(s) is/are as it is.

No refund or exchange will be entertained if there is any dislike from your part or minor defect.

We shall not liable for any loss or damage of items via local normal mail. Therefore, SmartPac or Registered Mail is highly recommended.

If the item(s) you want to return or exchange is/are not because of the above-mentioned reasons:

Get in touch with us at infotrulymuslimah@gmail.com within 24 hours of receiving your order.

Exchanges

Exchanges are subject to stock availability, and if a different product is desired you will need to place this as a new order. Please refer to the Returns policy above for how to make an exchange.

Sale

During our sale clearance, products marked as SALE cannot be returned or exchanged.

How do I return the item(s)?

The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

It is advisable to send returned items by registered post or SmartPac as we cannot be responsible for goods lost or damaged in transit. Please do note that you will have to pay for the shipping of the item(s). Send your return to:

Truly Muslimah, Blk 280A Sengkang East Avenue #04-643 Singapore 541280

If you have questions, you can contact one of our customer care representatives who will be happy to talk you through our returns procedure, simply email us at infotrulymuslimah@gmail.com

Truly Muslimah accepts returns and exchanges requests made within 7 days from when the order has been received by you. Returns received after the 7 day period and up to 14 days will only be accepted at the discretion of Truly Muslimah.

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